Furniture Return Policy
Items must be returned within 30 days after you receive your merchandise. The items must be returned unused and in original packaging.
Returns will not be accepted on an item that is damaged, soiled, or excessively used. must be returned unused and in original packaging.Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the item(s) and any taxes due to be refunded in accordance with state law. Contact us to get a return shipping label.
Orders under $1,500 can be returned to us for a full refund. We also cover the cost of return shipping within 14 days of delivery.
Orders $1,500 and over can be returned, but we'll deduct a 20% return processing fee from your refund. We'll arrange the return shipping and refund the order amount (minus 20%) when we receive the product(s) from you.
*Refunds from Canada will have the cost of shipping deducted from the refund amount.
Custom items ordered via our website may be eligible for our return policy. Special requests or modifications outside of the custom options available on our website including customer supplied fabrics, are not.
In the unlikely event that you receive a product that’s been damaged in transit or is defective, we’re happy to set up a prompt replacement. Please contact us upon receipt. In order to receive a replacement, we ask that you notify us within 72 hours of receiving your product to request an exchange for the same item.
Changed your mind? We’re more than happy to help you order another product if your original order hasn't already shipped. Exchanges for delivered furniture items are not allowed.
Please allow a lead time of up to 2 weeks. If you need your furniture prior to that please contact firstname.lastname@example.org.