Furniture Return Policy
Non-custom order items must be returned within 30 days after you receive your merchandise. The items must be returned unused and in original packaging.
Returns will not be accepted on an item that is damaged, soiled, or excessively used. All items must be returned unused and in original packaging. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the item(s) and any taxes due to be refunded in accordance with state law. Contact us to get a return shipping label.
We accept returns on non-custom orders up to 30 days after delivery date if the item is unused and in its original condition.
We will arrange for the return shipping and refund the order amount, less shipping charges, when we receive the product(s) from you.
*Refunds from Canada or international orders will also have the cost of shipping deducted from the refund amount and may incur a re-stocking fee.
Custom items ordered via our website may be eligible for our return policy on a case by case basis. Special requests or modifications outside of the custom options available on our website (including customer supplied fabrics, custom created pieces/sizes, etc) are not eligible for return.
Damaged Items Warranty
In the unlikely event that you receive a product that’s been damaged in transit or is defective, we’re happy to set up a prompt replacement. Please contact us upon receipt. In order to receive a replacement, we ask that you notify us within 72 hours of receiving your product to request an exchange for the same item.
1 Year - Manufacturing defects in materials, finishing, and workmanship under normal use.
3 year - Parts Replacement.
30 day - Free Returns in accordance with our returns policy above.
Changed your mind? We’re more than happy to help you order another product if your original order hasn't already shipped. Once your order has shipped, we will only offer exchanges/replacements for the same item. Exchanges for different products will not be accepted.
All items are made on demand, so please allow a lead time of up to 3 weeks. If you need your furniture prior to that please contact us at firstname.lastname@example.org.