I purchased a ottoman to go with some existing furniture. The construction and upholstery are top quality. The cushion is comfortable enough to sit on and is flat enough to hold a try with beverages. It's exactly what I was looking for. So many on the market are tufted but I really love the understated, clean styling. The storage is great for storing a couch throw or two.
As far as customer service, Edie and Merinda were great. My order was shipped quickly. Fedex had issues that delayed my delivery but these two ladies kept on top of things and got it sorted out. I felt like they took a personal interest in making things right. I would highly recommend Duobed for quality, value and customer service.